Tuesday July 07, 2020
  • Site last updated at 11:44pm on Saturday 27th June 2020.

Dear Councillors

Following the tragic events earlier this week, please see the below for updates on specialist support for those directly affected by the tram derailment in Croydon, followed by the latest travel advice for the area for the rest of today and this weekend.

Specialist support for those directly affected by tram derailment

The leader of Croydon Council and the Mayor of London have today announced specialist support available for those affected by the Croydon tram derailment.

An official fundraising page has been set up by the council for anyone wishing to support the victims of Wednesday’s incident and their families. Donations can be made online by visiting here

The Mayor of London, Sadiq Khan, has arranged for Transport for London’s dedicated helpline for people affected by fatal or serious injuries on London’s transport network, the Sarah Hope Line, to be available for those directly affected by the incident.

The Sarah Hope Line is run by dedicated TfL staff to provide practical, financial and emotional help and can also make referrals for counselling and specialised support. The contact details for the Sarah Hope Line are 0343 222 5678, or This email address is being protected from spambots. You need JavaScript enabled to view it..

Councillor Tony Newman, leader of Croydon Council said: “During this difficult time it is vital those affected by this terrible incident receive the care, help and support they need. Croydon’s community have been brilliant in coming together to support those impacted by this event, anyone else from the wider London community wishing to do so can now donate via our JustGiving page.

“The specialist support offered by the Mayor of London and TfL through the Sarah Hope Line, will ensure the victims and families will get the long term support they need now, and in the tough months ahead. Those who were injured and who sadly lost their lives in this tragic incident, their family and friends remain firmly in our thoughts.”

Mayor of London, Sadiq Khan, said: “As the recovery process continues in Croydon, it is vital that we come together to support those Londoners whose lives have been affected by this terrible incident.

“The TfL Sarah Hope Line is ideally placed to offer help and support to those affected by this tragic event.

“Every Londoner will have been touched by Wednesday’s tragic events, and Croydon Council has created a special web-page where anyone who wishes to make a donation can do so.

“The people of Croydon, especially the friends and families of those who have lost their lives, remain in our thoughts and prayers.”

Mike Brown, London's Transport Commissioner, added: "‎Since the tragic events in Croydon our thoughts and prayers have been with those who lost their lives, those who were injured and the families and friends of everyone affected.
Travel Advice

Investigations continue at the site and will do so for the rest of today and for the coming weekend (11, 12, and 13 November). We will provide an update as soon as we are able on when services can resume.

Tram services
There is currently no tram service between East Croydon and Addington Village / Harrington Road / Elmers End for the rest of today and the coming weekend.

There will be additional bus services on routes 130, 289, 367 and 466. A number of buses are on diversion, including 119, 194, 198 and 466. Other buses in the area may also be delayed due to the road closure.

Road closures and diversion
Road closures are expected for the rest of today (Friday 11 November). Signed diversion routes are in place. See map of diversions here
The A232 Addiscombe Road is closed in both directions between Park Hill Road and Shirley Road.  Roads in the area will be much busier than usual due to the road closure. Please allow more time for your journey.

Bingham Road will be closed between Lower Addiscombe Road and the junction with Northampton Road and Colworth Road from Friday 11 November, over the weekend and potentially into early next week. Parking bays in this section of Bingham Road will be suspended and a signed diversion route will be in operation during the closure. Residents will retain access to their driveways.

Tram tickets will be accepted on TfL services including buses, Tube and London Overground. Southern, Thameslink and Southeastern are also accepting tickets on alternative local routes.

Check for updates
For the latest travel advice, go to here
Follow our real-time travel tools at and on social media by following @TfLTravelAlerts, @TramsLondon @TfLTrafficNews and @TfLBusAlerts

We will be issuing further updates to keep everyone informed of any developments

Colin Mann
TfL Head of Borough Engagement
Floor 9
Windsor House
42-50 Victoria Street
London SW1H 0 TL
Tel : 020-3054-7047

Subscribe to our EBlast

Join our Facebook Group