Tuesday July 07, 2020
  • Site last updated at 11:44pm on Saturday 27th June 2020.

“Reporting a crime in London can be done via the Met Police website using a mobile phone, tablet, laptop or computer when and where it is convenient for you.

Simply click “report a crime” on the Met website to begin the process (https://www.met.police.uk/report/how-to-report-a-crime/) and follow the online steps, receiving a reference number at the end.

The very first question asks if this is in fact an emergency. We do not want people to report emergencies online; they should continue to call 999 in the normal way and police officers will respond.

However, online reporting is a very easy alternative to calling our non-emergency number 101 and quicker than waiting in a telephone queue at busy times. Each report will be triaged by one of our experienced call handlers, the same ones who take 999 and 101 calls in our control rooms, within 45 minutes of a report being submitted.

We will respond within 48 hours. However, if those call handlers think that the crime needs a more urgent response they can divert the report to a police officer to attend.

Where needed, we will continue to visit victims of crime face-to-face but online reports for less serious offences mean an officer does not need to visit an address to take details. This frees them up to attend the calls where they are needed most.

The online service can also be used to pass information to police via "tell us about".

The new-look Met website launched in March and by the end of September, 51,000 reports of crimes or incidents had been received online plus 31,000 reports via the road traffic incident reporting form. Two-thirds of road traffic collisions are now reported online, rather than forms having to be printed and returned by post or hand to a police station.”

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